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Accepting the award, Carsten Spohr, Chairman of the Executive Board of Deutsche Lufthansa AG, thanked in particular Lufthansa’s employees, who have made this success possible through their excellent work: ‘The performance of our on-board and ground staff plus our investment in cabin and lounge facilities over the past years, as well as in service and digitization, have paid off. The Skytrax award is proof that Lufthansa customers value our quality. The combination of first-class service and excellent facilities has won over passengers worldwide and has made us number one in Europe. Our services have never been as good as they are today.’
Dr Reinhold Huber, Vice President Passenger Experience Design & Ancillaries, who accepted the award on Lufthansa’s behalf, said: “This honour shows once again that we are on the right track and that the extensive investment in our product has paid off. Our service along the experience chain is also much appreciated and valued by our passengers.”