SUTRA – Lufthansa

Skytrax World Airline Awards are conferred on airlines by passengers. So this makes us all the more delighted that in 2017 we have been awarded first place in three categories: ‘Best Airline in Europe’, ‘Best Airline in Western Europe’ and ‘Best First Class Lounge Dining’. In the previous year, too, we secured the coveted first place in the categories of ‘Best Airline Transatlantic’ and ‘Best Airline in Western Europe’. Over 18 million users and passengers took part in the world’s largest passenger survey.

Accepting the award, Carsten Spohr, Chairman of the Executive Board of Deutsche Lufthansa AG, thanked in particular Lufthansa’s employees, who have made this success possible through their excellent work: ‘The performance of our on-board and ground staff plus our investment in cabin and lounge facilities over the past years, as well as in service and digitization, have paid off. The Skytrax award is proof that Lufthansa customers value our quality. The combination of first-class service and excellent facilities has won over passengers worldwide and has made us number one in Europe. Our services have never been as good as they are today.’

A modern, economical fleet

At the moment Lufthansa has on order over 150 modern aircraft of the latest generation, including the A320Neo, the 777X and the A350-900, which uses 25% less fuel and also operates with a 50% reduction in noise emissions on take-off and landing. Even if you are not flying with us, you feel the benefit.

Connecting people – digitally

Lufthansa is a pioneer in the digital services field. Our FlyNet® is now available on all long-haul flights and on more and more short- and medium-haul flights; with Lufthansa the Live TV channel Sport 24 and free eJournals come as standard.

First class in all areas

You can now find Premium Economy Class with 50% extra legroom on all long-haul flights, while Business Class is equipped with lie-flat seats on all long-haul aircraft. On the ground our Seamless Travel Experience ensures that even your route to and from the airport is optimally planned, and when it comes to first-class culinary delicacies, you’ll strike gold in our First Class Lounges and in Frankfurt’s First Class terminal.

Lufthansa impressed once again in the Skytrax World Airline Awards 2016 and secured the coveted first place in the ‘Best Airline Transatlantic’ and ‘Best Airline in Western Europe’ categories. More than 18 million users and passengers took part in the world’s largest passenger survey to decide the winners.

Dr Reinhold Huber, Vice President Passenger Experience Design & Ancillaries, who accepted the award on Lufthansa’s behalf, said: “This honour shows once again that we are on the right track and that the extensive investment in our product has paid off. Our service along the experience chain is also much appreciated and valued by our passengers.”