Manager MICE, Sales Department

Job Overview

We are seeking an experienced and detail-oriented MICE Travel Manager to plan, coordinate, and manage Meetings, Incentives, Conferences, and Exhibitions (MICE). This role is responsible for overseeing end-to-end event travel planning, ensuring high service standards, maintaining strong supplier relationships, and delivering exceptional client satisfaction throughout the entire project lifecycle.

Key Responsibilities

  • Source, plan, manage, and execute MICE travel programs from concept to completion
  • Coordinate flights, accommodation, transportation, venues, and on-ground logistics
  • Liaise with hotels, airlines, DMCs, and event suppliers to negotiate rates and contracts
  • Develop customized proposals and itineraries based on client requirements
  • Manage event budgets, cost control, and billing accuracy
  • Oversee on-site operations and resolve issues promptly during events
  • Build and maintain strong relationships with corporate clients and partners
  • Stay updated on MICE trends, destinations, and industry best practices

Candidate Requirements

Education

  • Minimum Degree holder in any discipline
  • Degree in Tourism Management, Business Administration, or related fields is an advantage

Experience

  • Minimum 2 years’ experience in the travel or hospitality industry
  • Experience in sourcing, pitching, negotiating, planning, and managing MICE projects is preferred

Training Exposure

  • Leadership training
  • Management training
  • Industry-related training
  • Team-building or networking programs
  • Skills & Competencies
  • Strong negotiation, planning, and organizational skills
  • Excellent communication and client-handling abilities
  • Ability to manage multiple projects under tight deadlines
  • Proficient in travel booking systems and MS Office
  • Willingness to travel as required
Please send your CV to career@sutra.my