Frequently Asked Questions
General FAQs
Embarking on a new travel partnership can spark questions. We've curated answers to some of the most common inquiries about our services. If your question isn't addressed below, our team is always available to provide clarity.
GOMTravel is a premier travel portal initiated by Sri Sutra Travel, designed exclusively for government employees in Malaysia. It serves as a one-stop hub that connects users with a network of trusted travel agents to book flights, hotels, transfers, and other travel services efficiently and securely.
GOMTravel is exclusively for government employees in Malaysia, tailored to meet their official travel needs with a focus on compliance and convenience.
The platform aims to simplify official travel planning for government employees by offering a centralized, user-friendly solution with real-time inventory, instant bookings, and reliable support—all while ensuring compliance with government travel policies.
Platform Features
The platform offers:
Centralized Booking Platform: Book flights, hotels, transfers, and more in one place.
Choice of Trusted Travel Agents: Select from 12 (and growing) vetted travel agents.
Real-Time Inventory & Instant Bookings: Access up-to-date options and book instantly.
Instant Ticket Issuance: Receive tickets immediately after booking.
Secure Payment Processing: Pay safely using credit or corporate cards.
Dedicated Support: Get assistance anytime from a readily available support team.
Tailored for Government Travel: Aligns with official travel policies and transparency requirements.
User-Friendly Experience: Intuitive design for quick and easy navigation.
Transparency & Compliance: Clear pricing and adherence to government guidelines.
Partner Travel Agents: A growing network of reliable agents committed to quality service.
It allows users to access all travel needs—flights, hotels, transfers, and more—through a single platform, eliminating the need to use multiple websites or contact various agents.
Users can choose from a curated selection of 12 partner travel agents (with more being added), each vetted for quality and reliability, allowing you to pick the one that suits your preferences and budget.
Real-time inventory means users can view current availability for flights, hotels, and services. Instant bookings allow you to secure your choices immediately with no delays, receiving confirmation right away.
After completing a booking, your tickets are issued instantly, simplifying the process and reducing planning time.
Users can pay using credit or corporate cards via a secure payment gateway, ensuring transactions are safe and seamless.
A support team is available to assist with any questions or issues during the booking process or travel, offering help whenever needed.
It’s designed specifically for government employees, aligning with official travel policies, providing transparent pricing, and ensuring compliance with regulations.
Its intuitive design simplifies navigation and booking, making it easy for both first-time users and frequent travelers.
The platform offers clear pricing and detailed booking information, with all services adhering to government travel guidelines for accountability and trust.
They are a growing network of trusted travel agents featured on the platform, dedicated to providing high-quality service for government employees’ travel needs.
Partners: Travel Agents
Partnering offers access to a unique market of government employees, increased visibility, and benefits from advanced technology and support.
Advantages include:
Targeted Market Access: Reach government employees with steady travel demands.
Enhanced Visibility: Gain exposure on a government-endorsed platform.
Increased Booking Volume: Attract more bookings through a centralized hub.
Complete a simple registration form with your agency’s details to join the platform.
Your booking engine is enabled, and your agency profile is added to GOMTravel.my, allowing users to book through you.
You earn a competitive commission for every booking made via the platform, with a transparent commission structure.
Benefits include:
Competitive Commissions: Generous earnings per booking.
Marketing Support: Promotion through the platform’s website and materials.
Technical Assistance: Help with platform-related issues.
Networking Opportunities: Connect with agents and government departments.
Sign up today via the registration form to elevate your agency and tap into the government travel market.
Services Offered
Users can book domestic and international flights with real-time options provided by multiple trusted travel agents.
The platform provides a wide range of accommodations, from budget-friendly stays to premium hotels, customizable to your needs.
You can arrange seamless airport transfers and other transportation services effortlessly through the platform.
Additional options like car rentals and guided tours can be booked, allowing you to customize your trip—all in one place.
How It Works
Browse the list of available partner travel agents and select your preferred one based on your needs.
Use the platform’s search tools to find flights, hotels, or transfers, then choose your preferred option and agent from the trusted partners.
After selecting your travel options, confirm your booking and pay securely using a credit or corporate card.
You’ll get instant confirmation and ticket issuance delivered directly to your email after booking.
Travel with confidence knowing the support team is just a call away if you need assistance.
