• Tourism Tax applicable for Foreigner and payable direct to hotel 

• Heritage/State government tax applicable for foreigner and local payable direct to hotel 

• Excludes international and domestic flight tickets.

• International flight and airport tax.

• Any meals not mentioned in the itinerary.

• Extra hours with surcharge as indicated (flight delay: any extra hours of waiting will incur a surcharge of RM 50.00 per hour).

• A 50% surcharge will be imposed for service between 11:00 PM until 7:00 AM.

• Visa.

• Travel insurance.

• Personal expenses.

• Any entrance fees not mentioned in the itinerary.

• Bank charges.

• Tipping for the tour guide/driver.

• English-speaking tour guide service

1) Prices are quoted in Ringgit Malaysia (MYR)

2) Prices are based on per person, with a minimum of 2 pax to go.

3) Package prices are subject to change without prior notice.

4) Applicable to all markets.

5) The price quoted is merely a quotation. No booking has been made until we receive your written confirmation.

6) This package rate is only applied to low season of the month except for long weekend holiday, peak season, Malaysia school holiday and Malaysia Public Holiday

7) All products and services offered are subject to availability at the time of booking (limited slots).

8) Payment Terms:

• A 50% deposit is required upon confirmation for bookings made 40–60 days prior to the     service date.

• Balance payment must be made 20 working days before the service date or according to the hotel/supplier deadline.

9) Payment Details:

   Company Name: Sri Sutra Travel Sdn Bhd

   Bank Name: Malayan Banking Berhad

   Account No.: 514105317719

   Branch: Dayabumi

   Swift Code: MBBEMYKL

   Bank Address: Lot F1/26 & F1/27, 1st Floor,

   Dayabumi Complex,

  Jalan Sultan Hishamuddin,

  50050 Kuala Lumpur.

Note: Please send a copy of the payment/remittance slip for reference. All bank charges are to be borne by the payer.

10) All payments made are non-refundable in the event of cancellation or non-utilization of the package.

11) Cancellation Policy (not applicable during peak season):

     Upon confirmation, the following penalties will apply based on the number of working days before the service date:

     • 25–20 days: 50% of the total payment will be forfeited

   • 19–15 days: 75% of the total payment will be forfeited

   • 14–0 days: 100% of the total payment will be forfeited

12) Cancellations must be made in writing and are subject to approval by the hotel or supplier. Otherwise, the full amount will be charged and is non-refundable.

13) Sri Sutra Travel reserves the right to alter the itinerary, accommodation, route, or schedule when necessary or in the event of unforeseen circumstances.