• International Flight & airport tax 
• Tipping Tour Guide & Drivers
• Travel Insurance 
• Optional tour & any other services not specified in the itinerary
• Surcharges apply during high season period
• Personal expenses such as: Extra meals (lunch & dinner), softdrinks, snacks, souvenirs, laundry, telephone, etc.  
• Hotel Peak Season surcharge / Idul Fitri / Christmas / Chinese New Year / Public Holiday. 

● Meals will be served as per the hotel’s standard timing

● Standard Hotel timings: Check in – after 1500hrs; Check out – 1200hrs

● Early Check in & Late Checkout – Subject to availability of hotel rooms

● Wi-Fi in the room – Subject to hotel’s internet policy

● In case of unavailability in the listed hotels, arrangement for an alternate accommodation will be made in a hotel of similar category

● A maximum of 3 adults is allowed in a room. The third occupant shall be provided a

  mattress/rollaway bed.

● Safety caution for clients – Parents may take care of their own children

● The itinerary is fixed and cannot be modified. Transportation shall be provided as per the

  itinerary and will not be at disposal.

● All transfers and sightseeing shall be provided by an exclusive vehicle unless otherwise specified.

● Some vehicles may not enter hotel premises due to narrow road, market area, congested entrance etc.

● Vehicles may not enter parking points of all monuments; guests may have to walk their way into the monument.

● Some services may be affected by severe and unpredicted weather conditions.

● Due to operational reasons, the routing of this tour may be amended with/without prior notice. However, all mentioned services will remain unchanged.

● Some hotels do not possess liquor license. You are not permitted to consume liquor in public in those hotels. Kindly confirm the license status with the hotel, if required.

● IPR will not be responsible for the loss of your valuables during the course of this trip.

● Supplementary cost will be applicable if the travel date is during national holidays, festivals and during Christmas & New Year.

BOOKING POLICY:

● Reservation booking 7-10 days / (30-60 Days for Peak Period)

● Prices are based on per person, with a minimum of 2 pax to go.

● A 50% deposit is required upon confirmation for bookings made 40–60 days prior to the     service date.

● The booking will be confirmed after the deposit payment will be made.

● The price quoted is merely a quotation. No booking has been made until we receive your written confirmation.

● The company will not make booking 5 days before arrival date/ tour starts.

● Package prices are subject to change without prior notice.

● Sri Sutra Travel reserves the right to alter the itinerary, accommodation, route, or schedule when necessary or in the event of unforeseen circumstances.

CANCELLATION POLICY (NOT APPLICABLE DURING PEAK SEASON):

● Cancellation 45 days before the tour starts: a 30% fee will be charged.

● Cancellation 30 days before the tour starts: a 50% fee will be charged.

● Cancellation 15 days before the tour starts: a 100% fee will be charged.

● No-show: 100% of the total price will be charged.

  * Cancellations must be made in writing and are subject to approval by the hotel or supplier. Otherwise, the full amount will be charged and is non-refundable.

● All payments made are non-refundable in the event of cancellation or non-utilization of the package.

REFUND POLICY:

In case of cancellation booking, after cancellation charged, the remaining payment will be kept for next

booking. The refund will applicable to be claimed for the next booking within 1 year and no policy to refund by monetary terms.

TERMS OF PAYMENT:

● A 50% deposit is required upon confirmation for bookings made 40–60 days prior to the     service date.

● The 1st 50% deposit (no refund) of total expenses is required within 7days after the booking is confirmed.

● Balance payment must be made 30 working days before the service date or according to the hotel/supplier deadline.

PAYMENT DETAILS:

  Company Name : Sri Sutra Travel Sdn Bhd

  Bank Name : Malayan Banking Berhad

  Account No.         : 514105317719

  Branch : Dayabumi

  Swift Code : MBBEMYKL

  Bank Address : Lot F1/26 & F1/27, 1st Floor,

      Dayabumi Complex,

      Jalan Sultan Hishamuddin,

      50050 Kuala Lumpur.

Note: Please send a copy of the payment/remittance slip for reference. All bank charges are to be born by the payer.