• Tourism tax (applicable to foreigners, payable directly at the hotel) 

• Heritage/State government tax (applicable to foreigners and locals, payable directly at the hotel) 

• International and domestic flight tickets 

• Airport taxes 

• Meals not mentioned in the itinerary 

• Visa 

• Travel insurance 

• Personal expenses 

• Bank charges 

• Tipping for tour guide/driver 

• English-speaking tour guide service

• Marine Conservation Fees of RM10 per person. Subject to change 

• Dive Equipment rentals 

Booking Policy:

• Reservation booking 7-10 days / (30-60 Days for Peak Period)

• Prices are based on per person, with a minimum of 2 pax to go.

• A 50% deposit is required upon confirmation for bookings made 40–60 days prior to the service date.

• The booking will be confirmed after the deposit payment will be made.

• The price quoted is merely a quotation. No booking has been made until we receive your written

confirmation.

• The company will not make booking 5 days before arrival date/ tour starts.

• Package prices are subject to change without prior notice.

• Sri Sutra Travel reserves the right to alter the itinerary, accommodation, route, or schedule when

necessary or in the event of unforeseen circumstances.

• Cancellation policy (not applicable during peak season):

• Cancellation 45 days before the tour starts: a 30% fee will be charged.

• Cancellation 30 days before the tour starts: a 50% fee will be charged.

• Cancellation 15 days before the tour starts: a 100% fee will be charged.

• No-show : 100% of the total price will be charged.

• Cancellations must be made in writing and are subject to approval by the hotel or supplier.

• Otherwise, the full amount will be charged and is non-refundable.

• All payments made are non-refundable in the event of cancellation or non-utilization of the

package.

Refund Policy:

• In case of cancellation booking, after cancellation charged, the remaining payment will be kept for

next booking. The refund will applicable to be claimed for the next booking within 1 year and no

policy to refund by monetary terms.

Terms of Payment:

• A 50% deposit is required upon confirmation for bookings made 40–60 days prior to the

service date.

• The 1st 50% deposit (no refund) of total expenses is required within 7days after the booking is

confirmed.

• Balance payment must be made 30 working days before the service date or according to the

hotel/supplier deadline.

Payment Details:

Company Name : Sri Sutra Travel Sdn Bhd

Bank Name : Malayan Banking Berhad

Account No. : 514105317719

Branch : Dayabumi

Swift Code : MBBEMYKL

Bank Address : Lot F1/26 & F1/27, 1st Floor,

                       Dayabumi Complex,

                       Jalan Sultan Hishamuddin,

                       50050 Kuala Lumpur.

❖ Note: Please send a copy of the payment/remittance slip for reference. All bank charges are to be

borne by the payer.