Russian travellers are the most generous hotel reviewers, while tourists from the United Arab Emirates (UAE) are proving to the toughest to please, according to an online survey by Agoda.com.
In its annual Travel Smarts survey, over seven million hotel reviews on the accommodation booking site were analysed to see which nationalities tended to rate hotels higher or lower than the average ratings.
Russians emerged as the most generous, while travellers from the UAE were the most demanding.
Agoda.com travellers can submit reviews for hotels after every stay by scoring hotels on a scale of 0 to 10 in six categories. A hotel’s review score is an average of those numbers.
“Travellers from different countries tend to have different review rating standards depending on their travel patterns, spending power, and just general likes and dislikes,” says John Brown, chief operating officer of Agoda.com.
Apart from Russians, Egyptian, Irish and Polish travellers also gave significantly higher scores. Chinese travellers placed in the top 10, coming in eighth.
The toughest reviewers were travellers from the UAE, followed by the Japanese, Omani and Indian travellers, Agoda.com revealed in the results of the study.
